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RETURNS & EXCHANGES
Return policy
  • We offer full refunds on any items within 14 days from your date of purchase
  • All original packaging must be retuned with the goods in order to receive a full refund
  • Your item must show no sign of use or wear
How do I return?
• To initiate a return, please click the ‘Initiate a Return’ button above
• Follow the instructions and select the items you wish the return
• You will get a confirmation email with the shipping details and guidelines
Can I exchange my item?
• Our glasses sell quickly so we recommend that you purchase your desired item to ensure you don't miss out. We will send this order out to you right away! With your original pair, if you can send it back to us as per our returns policy we will refund you as soon as we receive it
• We recommend this process to avoid disappointment on missing out on your desired item by the time we receive your returned one
Return shipping costs
Shipping costs to return an item are to be paid by the customer
How soon will I get my refund?
• Refunds will be made to the original account in which the item was paid for
• We process returns within 48 hours of receiving them, however please allow up to 5 business days for the funds to appear in your account
• Please note, you will receive an email to notify you that your refund has been processed
• Please return your item to us with a tracking number as we are not responsible for items that go missing during transit
My item is damaged
If you feel your item has manufacturing defects or is faulty, please email molokoglasses@gmail.com within 7 days of purchasing and we will try to resolve the situation for you.